Unifonic: AI-powered omnichannel communication infrastructure
Unifonic is an AI-driven customer engagement platform that enables businesses to manage, automate, and personalize conversations across digital and voice channels from a single system. By unifying messaging on WhatsApp, SMS, voice, web chat, and social channels, Unifonic helps organizations deliver seamless customer journeys at scale while reducing operational costs.
Centralized messaging, automation, and engagement at scale
Unifonic provides enterprise-ready communication infrastructure designed for high-volume customer interactions across industries such as finance, retail, logistics, and healthcare. With built-in automation, analytics, and integrations, the platform enables businesses to improve response times, increase engagement, and streamline customer support workflows. Key capabilities include:
- Omnichannel messaging across WhatsApp, SMS, voice, web chat, and social platforms
- AI-powered chatbots for FAQs, order tracking, and customer support
- Personalized messaging and campaign management
- Flow-based automation for common customer journeys and triggers
- Real-time analytics and performance insights
- Native integrations with CRM, commerce, and support tools
- Global delivery infrastructure with high reliability and scale
- Trusted by thousands of businesses worldwide
- Billions of messages delivered globally
- Automation and AI by default
- Built for scale, performance, and reliability